Smarsh Report Reveals Challenges in Oversight of Electronic Communications
Aug 7th
Smarsh recently released its second annual Electronic Communications Compliance Survey report, revealing the findings of a survey of compliance professionals in the financial services industry. The report examines the concerns of compliance officers in today’s demanding regulatory environment and indicates significant challenges in practice for electronic recordkeeping and supervision, particularly for mobile devices, social media and websites.
“This year’s survey findings illuminate the shifts underway related to electronic communications compliance,” said Stephen Marsh, CEO and founder of Smarsh. “The retention and oversight of electronic communications has becoming increasingly complicated as employees are presented with a growing number of options to communicate-from instant messages and mobile devices to websites and social collaboration tools-and compliance officers must adjust quickly and comprehensively to mitigate risks to their firms.”
Mobile devices and communications a top concern
Over the last year, there has been a significant increase in the number of firms that allow a variety of mobile devices for business purposes. Extending compliance practices to oversee these communication devices is a top three compliance concern, cited by 63 percent of survey respondents. More than half of firms now allow iPhones, iPads, Android phones and tablets on the corporate network.
Last year, FINRA issued Regulatory Notice 11-39, stating that firms are required to retain, retrieve and supervise business communications regardless of whether they are conducted from a work-issued device or personal device. Archiving and supervision practices governing communication from these devices, however, lag behind those in place for laptops and desktop computers. Today, the majority of compliance professionals (65 percent) said they would have minimal to no confidence in their ability to produce text messages during examinations.
Firms adapt to social communication channels
New communication channels remain the second biggest concern for firms. However, organizations are adapting and increasingly taking steps to formalize their position on social media use. Nearly eighty percent of respondents indicated they have written policies to address use of LinkedIn, Facebook, and Twitter, a significant increase from the year before, when less than half indicated they had a policy in place. However, the findings reveal that when it comes to putting archiving and supervision systems in place for social media, most firms (more than 60 percent) have not yet taken action.
“Social media is following a similar adoption path to instant messaging and email,” said Marsh. “As with those communications channels, we are seeing firms first put policies in place. Then, they turn their attention to enforcement and how they can effectively and efficiently supervise and archive the communications – ultimately leading them to employ a technology solution.”
Websites in use, but retention and supervision systems lag
Most financial services firms have an online presence through their websites, which have become increasingly interactive with videos, slideshows, Flash and other interactive elements. Respondents indicated that website content was the second most requested communication type during regulatory examinations, second only to email. At the same time, 41 percent of respondents indicated having minimal to no confidence in their ability to produce website content during an examination, and only 35 percent reported having an archiving and supervision system in place for websites.
The full survey report is available for download at www.smarsh.com/compliancesurvey.
Calling All Compliance Officers for the Smarsh 2nd Annual Electronic Communications Survey
Feb 16th
The Smarsh 2011 Electronic Communications Compliance Survey shed light on the electronic messaging compliance concerns of professionals in the field in a year that saw emerging challenges like social media and mobile messaging add complexity to the compliance landscape. In fact, almost four in every five survey respondents were concerned about new communication channels and methods of communicating. A year later, FINRA has reinforced its focus on social media and electronic communications in its 2012 examination priorities letter. The SEC also recently released a Risk Alert on social media after charging an Illinois-based adviser with selling fictitious securities on LinkedIn.
How are your peers supervising social media use at their firms? What are the top priorities for compliance departments with regard to supervising electronic communications, and how have these changed since last year? The time is clearly right to reexamine the attitudes and concerns of compliance professionals!
Smarsh is calling on compliance professionals in financial services to provide insight through a short questionnaire for this year’s compliance survey. Enforcing policy and supervising organizational use of electronic communications is an important part of a compliance department’s responsibilities, and the information culled from the day-to-day experience of those tasked with managing these growing challenges will truly shed some light on the related pain points and best practices.
Respondents to the survey will be the first to receive a copy of the survey results report when it is released, and for each qualified registrant, a donation will be made to one of four selected children’s charitable organizations:
- Boys Town
- Make-A-Wish Foundation
- National Center for Learning Disabilities
- The National Children’s Cancer Society
Be assured that all answers are completely confidential and anonymous, and will only be analyzed in aggregate. Learn more about the survey at Smarsh.com/ComplianceSurvey, and please forward on to any of your colleagues in the industry.
The Future of AdvisorTweets
Aug 24th

Using Wordle word cloud, this is a visual representation of the most common language used on the AdvisorTweets blog. Pat Allen did a fantastic job at analyzing what was happening in the world of financial advisors on Twitter, and Smarsh would like to continue that tradition on the AdvisorTweets blog.
With that said what would you like to see on AdvisorTweets? Want to submit a guest blog post and lend your voice to the community? Email info@advisortweets.com or send a tweet my way at @AdvisorTweets.
Adam Bullock
@AdamatSmarsh
Tweeting Advisors Anticipate A U.S. Default
Jul 14th
With the prospect of a U.S. default looming just a few weeks from now, would you guess that financial advisors on Twitter might be tweeting their own commentary? You would be right.
Of course, the media are seeking the perspectives of advisors and filing their own reports. But what AdvisorTweets.com celebrates is the visibility of advisors using self-publishing platforms (Twitter, blogs, podcasts, videos, etc.) to deliver their own analyses, as long, short and caustic as necessary. They’re on the line to anticipate and explain the impact of a U.S. default on their clients’ portfolios.
This is a high information-gathering and sharing time as shown by the high volume of tweets this week and especially today.
Here’s just a sampling of some of the tweets spotted in the AdvisorTweets stream and by using the site’s search engine.
Thou May Find Value In This Look At FINRA And Social Media
Jul 6th
Look what I came across this morning while doing my daily social site crawl.
The title–”FINRA’s 10 Commandments of Social Media Engagement for Financial Firms”–is what caught my attention. If there’s been one single comment I’ve heard about FINRA and social media, it’s that the “guidance” in last year’s FINRA Regulatory Notice 10-06 has left too much to interpretation. Commandments? That’s not been my sense of FINRA comments so far. (And remember that the industry is on high alert for some additional direction in a matter of weeks.)
Nonetheless, you may benefit from taking a look at this 43-slide presentation published yesterday by Glen Gilmore. According to his LinkedIn profile, Gilmore is principal of Gilmore Business Network, a NJ-based social media consulting firm, and a practicing attorney. He’s an adjunct professor of Digital Marketing & Social Media Law at Rutgers University. His presentation provides substantial detail on some of the issues facing FINRA-regulated entities.
As I pass this on, I’ll echo Gilmore’s disclaimer on page 3 of the deck–none of the content should be taken as gospel (as it were). Gilmore’s background is impressive and includes serving as a media source during the country’s anthrax crisis and mayorship of New Jersey’s eighth-largest city. But, no financial services experience is shown.
FINRA, Morgan Stanley Elaborate On Social Media Progress
Jun 29th
It’s been a good week for tea-leaf readers attempting to piece together the future of social media regulation for FINRA-related entities.
At this writing, at least two articles have appeared with some interesting detail on what was said Tuesday at the Insured Retirement Institute’s (IRI) regulatory conference in Washington. Check out:
- FINRA Prepares New Social Media Guidance for BDs is AdvisorOne’s coverage of “Social Media–The Latest Word,” a session with Joseph Price, senior VP for advertising regulation/corporate financing at FINRA, and Mitchell Bompey, executive director, legal and compliance at Morgan Stanley Smith Barney.
According to the article, Price said the additional guidance being prepared (to build on FINRA Regulatory Notice 10-06) would not upend social media systems that have been developed. The guidance is being reviewed by senior staff at FINRA and will be sent to the SEC in the “next week or two.”
(As an aside, I take issue with the reporter’s characterization of Morgan Stanley as having “pioneered the concept of allowing its advisors to use social media.” Cambridge Investment Research staked that claim exactly one year ago and others’ pilots went public before Morgan Stanley. When the history is written about how social media enabled advisors to became more authentic and relevant to their clients, we’re going to want to have the facts straight.)
- Finra’s Ketchum: Questions still surrounding social media, which is Investment News’ excerpt of the prepared statement made by Richard Ketchum, Finra’s chairman and chief executive.
But we’re partial to tweets here on AdvisorTweets.com, and the tweets made by conference attendees onsite using #GLRC2011 were especially intriguing. I’ve selected a few of them below. Thanks to the BGK Group Twitter accounts and to @jbreitfelder, whose re-tweeting some of these today pointed out the value of the hashtag. I hadn’t followed it in real-time.
LPL Says Yes To LinkedIn, Facebook, Twitter
Jun 23rd
And yesterday came the news that LPL Financial, the largest independent broker-dealer in the United States, will allow its financial advisors to use LinkedIn, Facebook and Twitter.
As I wrote in October, LPL advisors have been part of the AdvisorTweets database since Day 1. Last fall, I wondered whether the inclusion of “Securities offered through LPL Financial Member FINRA/SIPC” in several accounts’ Twitter bios reflected the start of an LPL sanction.
It’s welcome news to hear that more LPL advisors are on their way. Expect more announcements from broker-dealers, wirehouses and investment companies.
Last week, The 140 Characters Conference: New York City featured a panel discussion called “How I Did It: Financial Services Social Media Champions Tell Their Stories.” The scope of the presentation by representatives from Citi, Deutsche Bank, the Financial Women’s Association and BGK Group was broader than financial advisors’ adoption of social media but well worth your time.
At the 12:45 mark, listen to Deutsche Bank Managing Director John Stepper as he describes his firm’s internal reaction to the May news that Morgan Stanley would be empowering its broker force of almost 18,000 with access to social media.
That scene, those questions streaming in from multiple sources, is being played out at many firms. LPL’s greenlight on the heels of Morgan Stanley on the heels of earlier decisions by Commonwealth, Cambridge and Raymond James is accelerating others’ consideration of social media and ultimate adoption. This revolution is underway.
P.S. There’s news coming about the future of AdvisorTweets.com. I should be able to update you in a few days.
AdvisorTweets.com Is For Sale
Jun 14th
Today I’ve gone ahead with my plan to list AdvisorTweets.com for sale on Flippa.com. Here’s the link: https://flippa.com/145875-financial-niche-site-with-break-out-potential-pr3-extra-domains
Flippa is the world’s largest marketplace for Websites and I think it’s the right place to cast the broadest net. It is one big tent, however, so if you check it out, please don’t be put off by the lower-quality sites that dominate the listings.
Thanks to some feedback I was given last week, the site will be offered as a private sale—meaning that bidders and bids will not be disclosed. There will be no sequential bidding such as you see on the public sale auctions, and no one but the buyer and seller will know what the site sold for.
In a private sale, bidders are asked to simply submit their best offer. The seller has 72 hours to react. Acceptance of an offer ends the sale. Alternatively, in the absence of an accepted offer, the sale ends when the sale time expires, which will be one week from today.
For more information, please see Flippa’s explanation of the difference between a public auction and a private sale. In essence, I’m using the Flippa infrastructure to surface interest and process bids in lieu of having to develop my own ad hoc process.
And, although some of it is repetitive from last week’s post, what follows is the listing in its entirety:
Financial Niche Site With Break-out Potential, PR3, Extra Domains
This site’s modest traffic and lack of revenue belie its current authority (including #1 position in Google for “social media regulation” and #7 ranked personal finance Twitter account) and the value and potential of the site to serve as a social media magnet for financial advisors and those interested in what financial advisors are thinking, in real-time.
Background
Included among the millions of Twitter accounts are accounts that belong to U.S.-based financial advisors (i.e., SEC and FINRA-regulated registered investment advisers, financial planners and registered representatives) using Twitter to share perspectives on the economy, investing and personal finance. The availability of Twitter and other social media self-publishing tools came along just at the right time for financial advisors eager to build their personal brands and share what they know in the wake of the market and economic collapse of 2008-2009.
Advisors use Twitter to call attention to what they’re thinking and saying on their blogs, Facebook pages, YouTube channels, etc. AdvisorTweets heightens the visibility of advisors using social media. The site offers:
- Curation—We follow only U.S.-based financial advisors using Twitter for a business purpose. This provides a useful content stream and provides a level of assurance to potential sponsors or advertisers. Each advisor included in the database has his or her own profile page.
- Aggregation—The AdvisorTweets stream includes tweets from advisors with a range of experience and specialization, representing a variety of firms. The aggregation yields the trending topics and tags that provide a (navigable) snapshot of what’s being discussed and by whom. Listings of the advisors by state enable another way of filtering the tweets.
- A searchable archive with more than one year’s worth of advisor-only tweets.
AdvisorTweets provides a window into the pace of social media adoption for the thousands of others in the investment business that remain on the sidelines, pending their firms’ development of social media strategies, policies and procedures and enabling technologies. The site is visited by domains representing Wall Street and Main Street money management firms, media seeking to source advisors and other financial services providers.
For more about why the site was created, see this blog post.
Growth potential
The site launched in September 2009 following about 70 advisors and today follows 565 mostly independent advisors. Financial firms’ adoption of social media has been on lockdown, pending regulatory guidance and firms’ establishment of policies and procedures. This is changing. Guidance is in place and firms are moving forward, as suggested by these datapoints:
- Morgan Stanley Smith Barney, the country’s largest wirehouse firm, becomes the first major wealth management firm to announce that its 17,800 broker force will be given access to Twitter and LinkedIn (May 25, 2011). See the AdvisorTweets blog post.
- The CEO of Raymond James, one of the country’s largest broker-dealer, confirms that its 5,300 financial advisors will be “actively participating” on Twitter, Facebook and other social sites (May 2, 2011). See the AdvisorTweets blog post.
- Charles Schwab survey reports that advisors consider social media the new frontier (August 2010). See the AdvisorTweets blog post.
Unique value
Advisors with Twitter accounts recognize that their inclusion on AdvisorTweets.com contributes to overall awareness of their online presence, particularly on the state listing pages (which have been under-leveraged). In addition, many are interested in what other advisors have to say but don’t want to explicitly include other advisors among the Twitter accounts they follow. Those who pick and choose advisors from this aggregation to build their own Twitter list still value the AdvisorTweets archive.
The vast majority of investment firms and advisors today do not have Twitter accounts. Many will never have Twitter accounts—even once their Compliance officers approve the activity, some are not interested in initiating their own activity. They are interested, however, in what other advisors are saying. For these “shadow” advisors, AdvisorTweets is an increasingly useful reference site.
There are some sites published by the media and vendors that describe advisors’ social media activities, but no site puts the advisors and what they’re saying front and center.
AdvisorTweets enjoys the support of the financial advisor ecosystem. See the AdvisorTweets Twitter account followers, names of Twitter lists the account is added to and read the comments to the blog posts. My hope is that this sale will identify a buyer that will enhance what’s delivered to the advisors and early users of the site.
Other recognition/acknowledgement includes:
- @AdvisorTweets’ appearance on more than 150 Twitter lists–most of which are personal finance-related– ranks it as Sulia’s #7 most followed personal finance Twitter account
- In January 2011, AdvisorTweets is cited in an SEC sweep letter in which the SEC is seeking documentation that identifies adviser’s involvement with or usage of
“social media web sites, including, without limitation: Facebook; b. Twitter, including, without limitation, AdvisorTweets.com; c.LinkedIn; d. LinkedFa e.YouTube f. Flickr g. MySpace h. Digg i. Reddit; RSS and j. Blogs and micro-blogs.” See the AdvisorTweets blog post.
- AdvisorTweets named a Killer Startup, September 2009
- AdvisorTweets singled out by keynote speaker futurist Gerd Leonhard at the Financial Planners Association (FPA) Business Solutions 2011 conference. See the AdvisorTweets blog post.
- AdvisorTweets included among five great resources for financial planners on the Financial Planners Association (FPA) Practice Management blog
Why am I selling?
It may seem counterintuitive that I am selling the site just as I believe it’s on the brink of break-out growth. But I started the site as a proof of concept. My business is not Web site development and I don’t sell any services to financial advisors. Growth of the AdvisorTweets database will drive added traffic to the site, raise visibility and interaction, I can say with certainty and confidence. But for me it will represent a distraction from Rock The Boat Marketing, my digital marketing strategy consulting business. A buyer should be able to leverage the potential that I have been building toward.
Who might this appeal to?
I can think of four potential buyer types:
- A media company that seeks to support an online community where advisors are front and center. A publisher might combine AdvisorTweets as a subdomain or subdirectory to its own site as a means of offering a social media awareness opportunity to advertisers.
- A business or organization that seeks to tap into the industry’s high interest in social media by aligning itself with a social ecosystem that includes not just financial advisors but also financial services service providers.
- An individual brokerage or planning firm seeking to use the AdvisorTweets domain and publishing platform to promote its own advisors’ tweets.
- An Internet-focused business seeking to earn off the site with the addition of sponsorships or text and display ads.
How much work is it?
In order to continue to grow, this site will require attention and marketing. Day-to-day publishing to the site is automated, via the Twitter API. Changes to the database are made at the convenience of the site manager. They are straightforward and follow a process that can be explained. Blog posts have been published at least once a week and can significantly drive traffic—more posts would drive more traffic. If the buyer doesn’t have writing resources available, I’m sure that a calendar of freelance and guest posts could be developed. The Twitter account will need to be used. I have limited the tweeting to weekdays and work-hours only, more tweeting could conceivably drive higher awareness.
Site assets
The site’s assets include:
- A publishing platform and account management admin capability built in PHP with some javascript.
- All files including html code and source code, a search capability, a searchable archive of more than a year’s worth of tweets and an admin capability for managing followers and report-running. The site is being sold as is.
- The WordPress blog and all files
- Three domain names—AdvisorTweets.com and AdviserTweets.com and CFPTweets.com (CFP = certified financial planner). The latter domains today redirect to AdvisorTweets.com.
Social media presence
Twitter account—1,905 followers follow @AdvisorTweets as of June 13
3 public Twitter lists:
- U.S. advisors—the first 500 followed–unfortunately, Twitter caps lists at 500 so post-500 advisors added to AdvisorTweets can be followed only on AdvisorTweets.com.
- Investment advisors—RIAs
- Financial planners—CFPs
Private lists tracking advisors from various firms will enable additional filtering.
• Google Page Rank (PR3)
• Facebook page (lightly used)
Revenue details
No attempt has been made to monetize the site. Here are some possibilities:
- Selling sponsorships
- The site’s use of widgets accommodates the introduction of advertising zones for targeting AdSense and banner ads. The state listings, too, might also be targeted.
- Email newsletter advertising
- Adding AdSense to the WordPress blog
Traffic details
Traffic is reported in two separate Google Analytics reports—one for the aggregation site and one for the WordPress blog. While the blog receives more visits (attributable to the fact that I tweet about the blog posts), the site has almost twice the page views. This is a site that visitors return to.
The traffic is 100% free and a result of a mix of:
- Direct (representing the growing awareness of “AdvisorTweets”)
- Campaigns (representing my use of Twitter to drive traffic to the blog posts)
- Search
- 3,820 pages are indexed by Google
- 19 organic keywords (Semrush.com) drive traffic to the site including the #1 position for social media regulation (see the extended due diligence data for this listing)
- Referring sites (68 domains link to the site)
As can be seen in the verified Google Analytics documents, traffic in the first 5.5 months of 2011 is a significant improvement over the last six months of 2010. Visits to the site and blog combined are up 164%, views are up 161% and unique visitors are up 164%. My approach to the site hasn’t varied in the last six months. I attribute this growth to heightened interest, which will only build.
But while the general direction is positive and encouraging, the overall level of traffic is modest. Traffic is muted for these reasons:
- Relative low awareness, attributable to at least 1)It’s been widely assumed that regulations prohibit financial advisor participation 2)There has been no marketing of the site.
- Social media domains have been blocked by investment-related firms prior to their adoption of enabling policies and procedures. This is changing.
- My focus has been on a business-to-business use of the site. A new buyer might broaden its value to and use by consumers.
Because my goal was raising social media-using advisor visibility and not monetization, I made no express effort to drive traffic. In fact, I made two deliberate decisions that had the counter effect:
- Each advisor followed by the AdvisorTweets account (whose tweets were added to the aggregation that appears on AdvisorTweets.com) was also added to a public Twitter list. This enabled people to follow the list without needing to rely exclusively on the site.
- The AdvisorTweets Twitter account has been used to share content, especially related to financial advisors and social media and to support advisors new to Twitter. Its tweeting of AdvisorTweets.com content has been light, limited to a few times a week at most.
When an offer is accepted
Upon acceptance of the offer, my attorney will send the successful bidder a bill of sale to sign and return within 24 hours. The attorney will then follow up with a request for payment to be deposited in the law firm’s trust account. Payment will need to be made within 48 hours. The property transfer will begin immediately after funds are verified.
Thank you for your interest.
Gross, Investors, And The White House Personal Finance Online Summit
Jun 8th
The Morningstar Investment Conference opened in Chicago today with PIMCO’s Bill Gross as the keynote. My apologies if the @AdvisorTweets account got too chatty. Gross is a quotable fellow with more than a few cautionaries about the economy and U.S. investing opportunities.
Here are a few additional notes from the conference’s first day. Use the #MIC2011 hashtag on Twitter to follow Thursday and Friday tweets from the conference.
A Precious Metals Play?
I had a moment of distraction while listening to Gross detail the burden of the mounting federal debt, negative real interest rates and financial repression. He has been talking about financial repression since May. Has anybody registered that domain, I wondered and then had to chuckle when I checked it out: Financialrepression.com redirects to SilverStockReports.com.
Non-U.S. Bonds, I Mean
As he has been for months, Gross was categorically negative on U.S. bonds. Toward the end of his remarks, he even named a few stocks that paid attractive dividend yields. Later in the Exhibit Hall, a friend of WiredAdvisor’s Steph Sammons showed the program Gross signed for him immediately after the keynote.
Steph twitpic-ed it and as you can see, old habits die hard—he’s still signing “Buy bonds.”
Investors Get The Best Treatment
In the session that followed, Morningstar’s Don Phillips said U.S. investors are treated better than any other investors in the world. He was referring to transparency and oversight and fees. But I was struck by the irony of that statement coming on the heels of Gross saying that U.S. Treasury investors were about “to get cooked like frogs” and their pockets picked.
“We’re telling investors to go overseas with their bond funds, their safe money,” noted CNBC’s Tyler Mathisen.
Meanwhile, What Was This All About?
While advisors were meeting in Chicago for the investment conference, the White House was hosting a Personal Finance Online Summit that got almost no advance publicity. Below here’s a look at the #PFOS tweets that were sent from what looks to have been an intimate get-together that included an update from Elizabeth Warren of the Consumer Financial Protection Bureau and even featured a drop-by by the President.
The tweeting gives us an idea of some of the online writers invited—there were representatives from Minyanville, Business Insider, Polycapitalist, Investor’s Business Daily and Consumer Reports. These are personal finance writers?
Earlier in the week, I wrote about the effect of social media participation in elevating financial advisors’ visibility online. To add a dose of reality from people who navigate personal finance challenges with their clients daily, a subsequent summit might consider a seat at the table for one of the blogging (and tweeting) advisors followed by AdvisorTweets.com.
On Monday, I announced that AdvisorTweets.com and its assets will be offered for sale via auction next week. For details, please see the AdvisorTweets blog post.
Heads-Up: Change Coming To AdvisorTweets
Jun 6th
Next Tuesday I intend to take a step in a direction that I will hope will be positive for users of AdvisorTweets.com. I plan to offer the site, related domains (AdviserTweets.com and CFPTweets.com) and all assets for sale by auction. Update and clarification: The site will be offered as a private sale. This will enable an interested bidder to submit its best offer once and in private. The sale price will never be disclosed nor will the identities of other bidders.
Some Background
I started AdvisorTweets two years ago in my enthusiasm for finding advisors on Twitter and seeing the value in what many were saying. Included among the millions of Twitter accounts were accounts that belonged to independent U.S.-based financial advisors using Twitter to share perspectives on the economy, investing and personal finance and, increasingly, to network with one another.
The availability of Twitter and other social media self-publishing tools came along just at the right time for these advisors eager to build their personal brands and share what they know in the wake of the market and economic collapse of 2008-2009. But because they were independent, the tweeting advisors lacked any home office or marketing support to amplify their work.
At first, I added each advisor account I found to a list that I was keeping on my desktop (this predated Twitter lists). Then I published the list on my Rock The Boat Marketing site. But I thought that I’d love to have somewhere to go to see and compare what advisors were actually tweeting—and I thought that others might value that, too.
AdvisorTweets.com was built not just as a labor of love but as a proof of concept. The site followed just 70-some advisors using Twitter for business when it launched in September 2009. Other independents followed, and name after name was carefully added to get to today’s database count of 570. The AdvisorTweetsOnDeck Twitter list tracks an additional 126 accounts.
Advisor Visibility Online
At the highest level, AdvisorTweets has been about advisors’ visibility online. Advisors’ tweets have provided a window to the early adopting advisors’ use of Twitter to comment and network—and to also call attention to their other social activities including blog posts, Facebook pages, YouTube videos, LinkedIn discussions, etc.
Today, advisors’ gravitation to social media as a low (hard) cost and high engagement marketing and communications channel seems undeniable, even by the regulators.
Policies and procedures are being developed along with enabling technologies being tested and implemented to comply with FINRA and SEC guidance. I share others’ views that the floodgates may soon fling wide open. Recent news about Morgan Stanley Smith Barney and Raymond James’ intentions alone may mean that the hundreds of business-purpose advisor Twitter accounts now tracked by AdvisorTweets could shoot into the thousands.
That is awesome. But I’m not the one to take this any further. This work has been an unmitigated pleasure, a career highlight. However, my involvement is without context—I run a digital marketing strategy consulting firm for asset management firms. I offer no services to financial advisors. Surely some other entity, possibly entrenched in the advisory world, could do a more effective job building and marketing an AdvisorTweets 2.0, which is overdue.
Casting A Wide Net
How would I extract myself? I pondered this a long time, I approached a handful of firms and I’ve finally concluded that an auction is the way to go.
I’ll admit to being a little uneasy about ceding the go-forward decision to the marketplace. The worst conceivable scenario, to me, would be to have to unplug AdvisorTweets.com altogether. My hope is that casting a wide net, such as what’s possible with an auction site, will identify someone or company that finds value in what’s here and can envision a direction that will be even more useful and robust.
Who might AdvisorTweets appeal to? I can think of four potential buyer types:
- A media company that seeks to support an online community where advisors are front and center. A publisher might combine AdvisorTweets as a subdomain or subdirectory to its own site as a means of offering a social media awareness opportunity to advertisers.
- A business or organization that seeks to tap into the industry’s high interest in social media by aligning itself with a social ecosystem that includes not just financial advisors but also financial services service providers. See HardAssetsInvestor.com for an example of how Van Eck uses a standalone Website to support investors’ interest in hard assets.
- An individual brokerage or planning firm seeking to use the AdvisorTweets domain and publishing platform to promote its own advisors’ tweets.
- An Internet-focused business seeking to earn off the site with the addition of sponsorships or text and display ads.
I expect the auction to start on Tuesday, June 14, and end on Tuesday, June 21.
If you have questions about AdvisorTweets between now and Tuesday, please send an email to info@advisortweets.com, which comes directly to me. Once the site is listed for auction, no communications can take place outside the auction site.
This isn’t the last you’ll be hearing from me at AdvisorTweets. The Morningstar Investment Conference is being held in Chicago this week (#MIC2011), and I’ll be tweeting (maybe even squeezing out a blog post) from there, courtesy of one of my early Twitter buddies Leslie Banks. I’ll post the link to the auction listing when it’s live. And once AdvisorTweets’ future is known, I’ll be back with the outcome.
It’s with a lump in my throat that I publish this post. My thanks to all of you, financial advisors and others in the ecosystem, for the support you’ve shown AdvisorTweets and for the friendship you’ve extended to me.





