Archive for February, 2010
Barron’s Top Advisors List The Latest To Demonstrate Broadbrush (Negative) Views of Advisors
Feb 21st
All financial advisors are the same and none deliver the value they claim to.
It’s a recurring theme in comments on online media content about financial advisors. Today’s post is prompted by the Barron’s Top 1,000 Financial Advisors list, an annual feature that attracted zero comments this time last year but has 17 comments so far this weekend. The tone reminded us of the readers’ comments (52) on a New York Times article in October 2009 about financial planners.
In general, commenters are using the broadest of brushes to negatively characterize financial advisors and the services they provide.
And Barron’s is catching some heat, too, for its advisor metrics. One commenter questions: “Why aren’t the average performance of the advisor’s accounts given? Ninety seven per cent retention rate says more about salesmanship than the advisors’ abilities.” And, a few savvy writers note the reprint revenue to be expected from producing such lists.
We contrast the gist of these comments with the content and tone of the individual financial advisors’ tweets we see in the daily AdvisorTweets stream. Twitter—and other forms of social media—affords advisors visibility with which many are building credible personal brands that help set them apart from what “everybody” considers the “typical” financial advisor.
An investor couldn’t select a financial advisor on the basis of the Barron’s list but just might learn something about an advisor whose tweets he or she follows.
Did You Hear The One About The Company That Forced Its Employee…?
Feb 10th
We’ve been watching something develop since yesterday. It’s fascinating in terms of what it demonstrates about social media, the “conversations” social media prompts and the apparently evocative topic of financial advisors and social networking.
Yesterday morning we came across a New Comm Biz blog post headlined “Company Forces Employee To Delete LinkedIn Profile.” It was about an email that blogger Tac Anderson said he received from a friend who cited FINRA’s social media guidance as the reason he was being forced to take down his LinkedIn profile. The friend is not identified as a financial advisor. Anderson, a Digital Consulting Director for the public relations firm Waggener Edstrom, asked another friend for comment and then concluded the post by asking if others were similarly affected.
As of this writing, close to 600 tweets have been distributed about this blog post, helped in large part by a tweet from social media celebrity @Chris Brogan and @BethHarte, MarketingProfs’ community manager. We sent out a tweet, too, although we had misgivings. We understand why Anderson declined to name the firm or his friend. Still, there’s still a little bit of journalist left in us to keep us from getting too worked up about an unattributed story.
Adding to our vague discomfort, although it is probably neither here nor there, was the copy above the link. As opposed to including the blog post headline, it was a promotion for Viagra.

Throughout yesterday, many people–including our followers familiar with FINRA and the issues as well as lots of others–hopped on this unsubstantiated story. Go to this bit.ly page to see how one tweet spread, including internationally. In their broadening of the story and FINRA’s reach, some of the tweets began to take on all the characteristics of the old-fashioned telephone game.
- @susioneill Financial sector tackle social media by trying to delete it-employees must delete Linked-in profiles http://bit.ly/cAzea6 (via@jamiehudson)
- @complianceweek Because of FINRA compliance!!! RT @ConversationAge: Company Forces Employee to Delete LinkedIn Profile http://ow.ly/15JML
- @kyleproctor For all you bankers/finance using SM, good read RT @ConversationAge: Company Forces Employee to Delete LinkedIn Profile http://ow.ly/15JML
We marvel at the reaction that the post has evoked. But we call your attention, too, to the comments, which are a great illustration of how social media mixes it all up. The discussion of registered representatives’ use of social networking sites is not a topic that will be confined to the industry itself or to industry insiders. At another time and off-line, well regarded compliance experts Mark Astarita and Doug Cornelius might not be compelled to get involved in this kind of conversation. Both of them have blogged about FINRA guidance on their own sites. But note how they seek to provide some context in the comments to the post.
By the way, the story is contrary to what we’ve heard from a few firms (nope, we’re not naming them either) since last week’s FINRA Webinar. The few that we’ve spoken to say, as a result of the FINRA guidance issued, that they’re starting to focus on the social networking sites, with LinkedIn as the first frontier.
Don’t Look For Re-tweets From FINRA-Regulated Advisors
Feb 3rd
As it stands today, FINRA considers re-tweeting “adoption”–attributable to the firm and, consequently, probably prohibited. That was one of the few clear surprises in FINRA’s Webinar on Compliance Considerations for Social Networking Sites held today.
Adoption and entanglement are two concepts “borrowed” from the SEC and applied to third-party posts in FINRA’s Social Media Web Sites Guidance on Blogs and Social Networking Web Sites. The guidance was released last week and elaborated on in today’s Webinar, which attracted 700 registrants.
Firms are free to develop and define what adoption and entanglement means to them, said Vice President and Director, Advertising Regulation, Thomas A. Pappas, leaving a glimmer of hope that a firm could define adoption less narrowly. Using Facebook’s Like feature is also adoption, confirmed Amy C. Sochard, Director, Programs & Investigations, Advertising Regulation, with no apparent hesitation.
Training, supervision and personal use were focuses of the Webinar, which was a mix of presentation and question-answering. Chad Bockius from SocialWare (@bockius) provided a running account of the Webinar using #FINRASN and we recommend it to you.
Strong interest in social media appears to be driving several FINRA deliverables. A replay of today’s Webinar will be available in a few weeks, and Pappas said a podcast and training offering is in the works. An additional Webinar “Implementing Compliance Procedures for Social Media” has been scheduled for March 17.


