Marketing
Will Advisor Focus On Communication Inevitably Lead To Social Media?
Jan 19th
“The client-advisor relationship continues to evolve as the need for greater communication increases.”
And so reports an SEI advisor survey released last week. More than three out of four financial advisors (77%) identify communication as the area of greatest need, SEI said. Given that 16% of advisors said they needed more reporting and just 7% said they needed more research, the emphasis on communications effectiveness is noteworthy.
The data on advisors and their increasing client communications requirement was not the headline on the SEI release. We call attention to it here for two reasons.
One, SEI earns the distinction of producing 2011′s first advisor social media adoption benchmark. This research involved 367 advisors polled in December and January, 61% of whom have spent at least 15 years as an advisor.
Social media is a “limited tool to reach new clients,” SEI concluded, reporting that it’s used by 11% of advisors.
The 11% number was reported at the tag-end of a report on advisors’ overall communications approach. Almost half of advisors (42%) said they communicated with clients more frequently in 2010 than in 2009. In 2011, 41% said they plan to use in-person meetings more frequently. And, almost six out of 10 advisors say they continue to rely on third-party vendor information for sharing material with clients, such as investment analysis, financial planning, and other topical issues.
The second reason we cite the survey here is to wonder aloud whether anybody’s thinking what we’re thinking. Advisors know they need to communicate even more than they did in 2010. And yet, they expect to be relying on time-consuming in-person meetings and on materials that, if not delivered in-person, do little to instill a client’s confidence or faith in the individual advisor.
Pardon the AdvisorTweets bias, but social media has the potential to help here and with existing clients as well as with new.
Will 11% Climb To 30% In 2011?
In preparing this post last week, we happened to notice a document on the SEI site about an April 2010 poll reporting that “holding seminars, exploring social media and increasing advertising and public relations combined for only 6%.”
Social media used by less than 6% of advisors in April 2010 and then by 11% in January 2011 would be remarkable growth, wouldn’t it? Can these two numbers be compared? That’s what we asked SEI and yesterday we heard back.
“I don’t think you can make anything out of even a slight 5% bump up from the survey we conducted in last year,” said Jerry Lezynski, marketing director for the Advisor Network.
“My observations are that advisors are in the early learning stages and just beginning to understand how it might be used to their advantage. Couple that with the huge broker dealer compliance issues that are restricting advisors from engaging in social media, I think advisors don’t want to bother with it just yet.”
Indeed, survey-reported advisor adoption of social media in 2010 tended to hover right around what SEI is reporting at this point early in the new year–between 10% and 15%.
But, what we’re hearing is that an increasing number of advisors do recognize the disconnect between the need to communicate more and what they have available to them. We also know of several broker-dealers that are committed to empowering some sort of social media for their advisors this year.
Let’s watch that number this year. Combine the need, as documented by SEI and the potential of the new medium (and take into account all blogging, video creation and social networking participation)–we think advisor adoption of social media could get to 30% in 2011.
Financial Advisor Video Blogs: 5 Examples Of The State Of The Art
Nov 11th
To succeed, financial advisors need above-average communications skills. But when most advisors showcased on AdvisorTweets.com went into the business, nobody said anything about anchorman comfort and charisma in front of a video camera.
We give lots of props to the advisors whose tweets lead us to video blogs they’re producing and starring in. Someday advisor videos will be as common and maybe even as templated as quarterly updates. But the range of videos and presentation styles today is varied enough to keep us checking out every advisor video mentioned in a tweet.
Here’s a sampling of some of the latest cuts from @bryanbinkholder @Road2WealthOKC @KimM53 and @OakParkPlanner. We’re not sure who created the last video in this collection, but we couldn’t resist since it features not one but two advisors @MattSapaula and @JJeffRose using Skype.
One Pretty Powerful Tweet
Sep 16th
There was a tweet in the AdvisorTweets stream this morning that caught our fancy.
We regularly find ourselves in the position of defending both the value of Twitter in business to business managers and the efficiency of the platform to communications professionals.
We think that this tweet from @RussThornton (yes, we’ve written about him before and try not to but he’s a must-read on Twitter) is pretty powerful. It flies the flag for one of Russ’ services while advancing Russ’ value proposition. It’s a compact way of tooting his horn using a microphone (sorry for mixing the metaphors) that few of his FINRA-regulated competitors have access to.
The advantage of Twitter participation accrues over time as people begin to follow an account’s conversation. It’s unrealistic to expect too much of any one tweet. We have a hunch that this tweet will be more effective than most.
What Advisors Are Learning About Mixing With Reporters—And What Reporters Want Advisors To Know
Aug 24th
Quite a few financial advisors using social media are becoming expert marketers. We say that based on our observation of the Twitter-using advisors featured on AdvisorTweets.com. Many of their tweets link to a range of communications tactics being employed–and in some cases we have the opportunity to see their impact.
For example, over the last 12-18 months several advisors have used their social media participation to attract the attention of the media. Individual, mostly independent advisors (@behaviorgap, @curtisfinancial, @curtismithcfp to name just a few) have raised their profiles—and attracted new clients—based on their interactions with reporters.
We find the advisors’ success with this fascinating. While several resources exist to help financial advisors market themselves, the playbook has yet to be written about mastering the social media dance with the media. What best practices can social media-savvy advisors share with other advisors? How do reporters source topics and people to talk to? What advice can the media give advisors hoping to engage them using social media?
September 15 Webinar To Feature National, Regional Media
We’ll explore all that and more when we moderate a free Advisor Perspectives Webinar “Engage The Media Using Social Media” at 4 p.m. Eastern/3 p.m. Central Wednesday, September 15. Register here.
The Webinar will bring together these panelists:
Roger Wohlner, CFP, known on Twitter as @rwohlner Most recently, Wohlner was quoted in a widely circulated August 2, 2010, Wall Street Journal article “ETFs Shunned By Many Plans.” ETFs and 401(k)s are a subject Wohlner regularly tweets about. He’ll outline his social media activities, how they’ve led to heightened media attention and what that’s meant to his fee-only business.
Gail Marks Jarvis, award-winning syndicated personal finance columnist for the Chicago Tribune and author. On Twitter, she’s @GailMarksJarvis.
Robert Powell, MarketWatch.com Retirement blogger and editor of Retirement Weekly newsletter. On Twitter, he’s @RJPIII.
Brent Hunsberger, personal finance columnist at The Oregonian. On Twitter, he’s @onlymoney.
We’ll discuss:
- The role that press releases, email newsletters, blogs, social networking, search engine optimization and other tactics play in helping raise an advisor’s profile.
- How reporters prefer to be engaged online, along with a few tips for captivating them.
- How financial advisors can leverage their media mentions.
One benefit of participating in social media—“joining the conversation”—is the potential to influence the conversation. If you attend this hour-long Webinar live, you’ll have ample opportunity to get your questions answered about how to build a productive relationship with the media.
Hope to see you “there.”
Cheap Online Advertising That Works For Advisors: Guest Post
Jul 9th
Survey after survey suggests that marketing is a front-burner topic for financial advisors. Indeed, most of the advisors showcased on AdvisorTweets.com use their accounts to market what they know and what they offer.
In this guest post, @VitaVie (otherwise known as Kristin Harad, CFP®) provides tactical tips on another online marketing venture: advertising. Harad’s guidance is based on the 15 years she spent as a marketing and advertising executive prior to founding VitaVie Financial Planning in San Francisco. She also offers a series of free videos on marketing strategies for financial planners.)
Online advertising can be a cost-effective way to laser target your best prospects, yet few financial planners seem to have developed strategies that work. A recent marketing practices survey by the FPA (Financial Planning Association) found that less than 10% of planners utilize online advertising, and of those who do, less than 40% are satisfied with how it is performing for them.
While online advertising may not be able to single-handedly fill your prospect pipeline, I’ve found steady success with it and recommend that you include it in your marketing mix. You are in complete control of your budget, and for as little as $50 per month a well constructed campaign can consistently attract new prospects.
The secret to success with online advertising is to define your target market as narrowly as possible, and then present your prospects with a compelling message that speaks exactly to them.
Some planners may be trying to reach as few as just several dozen people via online advertising each month and then dazzle them with an exact match to what their needs are. Use online advertising to begin the conversation. You are not going to instantly convert someone who clicks on a 95-character text ad into a multi-thousand dollar customer relationship. Design landing pages with compelling incremental steps toward getting to know you better–give away a highly relevant free report, invite them to attend a workshop that addresses their current challenges or entice them to sign up for your email newsletter. You’ll gain a quality (virtual) introduction and permission to further develop the relationship with follow-up communications.
I recommend that financial planners explore four online advertising venues:
Facebook Ads Can Be Targeted
Facebook is the second most popular site on the Internet, and it offers a powerful ad targeting tool. You can easily create ads in the
Facebook online interface and target prospects not just by demographics and geography, but also by school, employer and keyword. For example, you can create ads offering a free report on a specific company’s stock performance and then show ads for that report exclusively to local employees of that company. Prices vary by targeting and ad performance, but are usually less than $1 per click!
Yelp Ads Reach Investors Who Are Looking
While Yelp is most famous for restaurant and entertainment reviews, a growing number of consumers are also turning to it to find doctors, lawyers and financial advisors. Yelp recently debuted a pay-per-click advertising program that will display your company’s listing at the top of related searches for $1 to $2 per click. (These rates will purportedly increase substantially once the program concludes its testing phase.)
Yelp doesn’t offer keyword targeting, so you have less control over where your ads will appear than other services provide, but most users browsing or searching for financial planners are likely actively seeking to hire someone. Be sure to explicitly state what types of clients you work with and the services you offer to best attract the right kind of prospects to click on your ads, while filtering out click costs from those who are clearly not a fit.
Competition Makes Google AdWords Pricey
Google’s advertising platform is the dominant player in pay-per-click advertising, displaying millions of ubiquitous ads each day on Google search results and millions of other Web sites of all sizes. I advise caution in advertising on Google for several reasons.
First, AdWords offers an opaque marketplace (the highest bidder is not necessarily the winner), and novice advertisers can qui
ckly find their entire budget consumed with little to show for it. Click costs for terms related to financial planning are very high, often in the $5 to $10 per click range, inflated in part by the preponderance of advertising from financial planning certificate programs and lead generation programs.
If you’d like to test Google, focus your ads on only the geography that you serve and be sure to set a low spending cap as you familiarize yourself with Google’s system and monitor campaign performance. Also, think creatively about keywords that you target, rather than going straight into the headwind of terms related to financial planning. If you focus on serving women going through a divorce, keywords related divorce self-help may be much more effective and affordable.
Niche Web Sites Appropriate, Affordable
The best place to advertise is where you know your ideal prospects are already actively engaged. If you have effectively defined your niche, you’ll know the generally off-the-beaten-path that your clients frequent. These are often small, local Web sites with very affordable advertising rates–in some cases, you may even be the first and only advertiser! For example, my practice works with new parents and young families in the San Francisco Bay Area. Nearly all of my clients belong to the mothers/parents club in their city or town, and I am able to purchase large display ads on each club’s Web site for as little as $80 per month.
It takes some creativity, testing and patience to find success with online advertising, but I encourage you experiment with this advertising channel!
These Social Media-Using Advisors Are Pretty Transparent
Jun 16th
The transparency of social media–the phrase can sound like esoteric mumbo jumbo even to those of us who invoke it all the time.
But we’ve come across a couple of instances this week of investment advisors using social media to open up and share how they do business with the broad Internet population. In both cases, the content was created for a physical audience and then published online.
First up is the tweet from @SavantTweets offering their outlook for 2010 and beyond via a replay of their “The Road to Recovery.” I have to admit that it sounded a bit dated to me but I followed the tweet anyway and landed on a seven-part 2010 Client Dinner and Town Hall presentation.
Most interesting to advisors, perhaps, is what Savant says about its capabilities and its streamlined approach to communicating this year. Savant Managing Director Thomas Muldowney, by the way, was recognized on Forbes’ list of the Top 50 Fee-Only Advisors earlier this year.
Our second example is from @CaleInTheKeys, whose blog offers a four-part presentation from a recent workshop on running a spoke fund company on the FOLIOfn platform. We’ve embedded one of the presentations below but encourage you to visit the blog for the full series and commentary.
We especially appreciated the response to a query from one of the blog’s visitors about the bps shown in the deck.
“Ah, yes, good catch, Dan. I don’t think I had discussed Folio’s fees to my investors prior to this during the workshop, but you’re right in that if that 3rd slide were to reflect my own fees accurately, it should reflect 95 bips (my 1.25% fee includes a 0.30% fee that goes right to FOLIOfn for all their custodial services),” replied Cale Smith, portfolio manager at Islamorada Investment Management in the Florida Keys.
Survey Shows Social Media Is A Strong Runner-Up
Jun 9th
Advisor Websites published the results of some survey data today that we thought we’d call your attention to and then refer you over to their site for the complete report. More than 600 advisors, financial planners and managers of financial/investment firms were surveyed in April and May about effective marketing techniques.
Most interesting to us? Social media is placing a respectable #2 as a technique to use with prospects (after face-to-face events) and #3 as a technique to use with clients (after face-to-face events and email).
The survey also asked the very direct question, “Is it worth it?” And we’ll admit to chuckling when we saw the 25% neutral bar. Yes, the return on social media can be so elusive that survey respondents can’t even venture an answer.
But for the advisors showcased on AdvisorTweets.com and for the rest of us who believe in the benefits of social networking, here, too, the data is going in the right direction.
Barron’s Top Advisors List The Latest To Demonstrate Broadbrush (Negative) Views of Advisors
Feb 21st
All financial advisors are the same and none deliver the value they claim to.
It’s a recurring theme in comments on online media content about financial advisors. Today’s post is prompted by the Barron’s Top 1,000 Financial Advisors list, an annual feature that attracted zero comments this time last year but has 17 comments so far this weekend. The tone reminded us of the readers’ comments (52) on a New York Times article in October 2009 about financial planners.
In general, commenters are using the broadest of brushes to negatively characterize financial advisors and the services they provide.
And Barron’s is catching some heat, too, for its advisor metrics. One commenter questions: “Why aren’t the average performance of the advisor’s accounts given? Ninety seven per cent retention rate says more about salesmanship than the advisors’ abilities.” And, a few savvy writers note the reprint revenue to be expected from producing such lists.
We contrast the gist of these comments with the content and tone of the individual financial advisors’ tweets we see in the daily AdvisorTweets stream. Twitter—and other forms of social media—affords advisors visibility with which many are building credible personal brands that help set them apart from what “everybody” considers the “typical” financial advisor.
An investor couldn’t select a financial advisor on the basis of the Barron’s list but just might learn something about an advisor whose tweets he or she follows.
3 Financial Advisors Who Innovated In 2009
Dec 29th
2009 was a very different year, wasn’t it? For everyone associated with investing. Personally, we’ll remember it as the first year that we had a view into the everyday life of financial advisors, thanks to Twitter. We think it’s sharpened our understanding of what advisors need and hence the value we bring to our clients.
As we review our direct tweets from the year, we see lots of dialogue with our fave advisors and the people we consider as part of the financial advisor support system. We’re also reminded of our interactions with advisors who have since stopped tweeting or have deleted their accounts altogether. We wish them well and look forward to re-connecting in 2010.
But as the days dwindle down to a precious two, we call your attention to three advisors whose tweets we’ve been following all year and who are included on AdvisorTweets.com. The advisors stand out to us both because we can see what they’re doing and because what they’re doing strikes us as pretty innovative. While their accomplishments are familiar to those in the Twitter stream, we thought we’d note them here for those outside the Twitter echo chamber.



We wrote about @RussThornton on our RockTheBoatMarketing.com blog in April. Russ founded the FinancialAdvisor Forum which offers advisors true networking. We show it to clients when we fear they’re on t`he verge of over-investing in their advisor content sites–if advisors are going to network, they’re likelier to network on Russ’ site.
Russ is a bit of a technology geek, which we mean as a compliment. We’ve shared notes with him off and on this year and were sorry when he said he was leaving Twitter in the fall. He’s back on Twitter now and offering a free five-part email course that offers to show investors “how to take control of your wealth management.” A couple of advisors have tweeted their approval.

Carl Richards’ (@BehaviorGap) work on his own BehaviorGap.com site and syndicated on MorningstarAdvior.com set the tone early in the year with his sketches and writing that seek to reveal and understand investor motivation. As you’ll note in his bio, he describes himself as the Founder of the Secret Society of REAL Financial Planners, a group he made up this year.
We commented on Carl’s rock star status in our ebook (5 Friction-less Ways Investment Management Marketers Can Take Part in Social Media) in May, and we continually show the Behavior Gap work to our clients within asset management companies. There’s an economy (and a directness) to its messages that many mutual fund/ETF marketing communications lack.
Carl is on Financial Planning’s list of Movers and Shakers of the year.
Good Financial Cents, the blog of Jeff Rose, CFP (@jeffrosecfp) yesterday published a rich list of the top 135-plus 2009 personal finance posts as selected by the bloggers that wrote them. From my perspective as a former journalist and publisher, the work involved in coordinating the collection alone was impressive. What it shows, as we’ve seen all year as his work has been syndicated, is that this financial planner has serious content marketing chops, including search engine optimization savvy.
There’s still so much room for advisors to innovate and interact in new ways online. These three don’t cover the waterfront, by any means. (And if you have additional names to add, please comment below.)
Here’s to the new year and what it brings as advisors elevate their art of communicating their value online!
Building Financial Advisor Referrals
Dec 17th
“When people stop looking at marketing as an event and start thinking about it as a system, everything changes.” Those were the words of small business marketing expert John Jantsch at Wednesday’s Word of Mouth Marketing Supergenius conference held in Chicago.
Having just researched a book on “highly referrable” small business professionals, Jantsch of DuctTapeMarketing.com had a lot to say about building referral systems. Afterward, we asked him a few questions about earning financial advisor referrals specifically.
In this three-minute video, Jantsch recommends following a thoughtful process that relies on advisor-produced content. Advisors’ work on Twitter (as showcased on AdvisorTweets.com) and their other social media activities provide a real-time way for clients and prospects to get to know advisors, what Jantsch considers a prerequisite to earning prospects’ interest and winning client referrals.



